Before you book
You can find cancellation details on the listing page, and during the booking process—before you pay.
After you book
Your policy and cancellation options can always be found in your Trips. Just click or tap Show trip details and you’ll find your Cancellation policy. The times and dates we display for cancellation policies are based on the local time zone of the listing. Cancellation deadlines for receiving refunds are measured from the check-in time for the listing in its local time zone, or 3:00pm if no check-in time is specified.
If you want to know what your refund will be, start cancelling your reservation and we’ll show you a detailed breakdown. Depending on the length of your stay, when you cancel and the cancellation policy that applies to your reservation, you may get a partial refund if you cancel after check-in – learn more about different cancellation policies.
Learn more about how refunds work for cancellations. Remember that the amount refunded will never be more than the amount you have actually paid at the time you cancel—learn more about refund amounts.
Extenuating circumstances
Did an emergency or natural disaster disrupt your reservation? You may be eligible for a refund due to extenuating circumstances. If you need to cancel because of the COVID-19 pandemic, learn about your options.
Cancellation policies for Hosts
If you are a Host or want to learn more about what cancellation policies are available, please refer to cancellation policies for your listing.
Issues while you’re on a trip
If you encounter issues when you arrive at your listing that the Host cannot resolve quickly, you may be protected under our Re-booking and Refund Policy.
